Warranties & Returns
Items purchased from SHUSHA are eligible for a full refund or online credit as long as they meet the following return criteria:
Items returned must be postmarked within 21 days upon the delivery date, anything postmarked thereafter may be subject to denial.
Items must be returned in their original condition. Items must be unworn, unaltered, unwashed, undamaged, unused, and with all original tags attached in order to be eligible for a refund or online credit.
All intimates, bodysuits, swimwear, accessories (all items under the accessory tab), sale items, and gift cards are FINAL SALE. These items cannot be issued a refund, online credit or exchange under any circumstance. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
We do not accept returns on any in-store purchases.
Once SHUSHA has received your returned package:
All returned items will be inspected before a refund is issued. SHUSHA reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through an insured and traceable carrier, as any returned items that are not received by SHUSHA will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
All orders should be returned to the address below:
Please note that the goods are your responsibility until they are returned to SHUSHA. SHUSHA will not issue a refund on item/s that are not received or are lost in transit.
326 Plaza Real
Boca Raton, FL 33432
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, color or alternative item/s, you are required to place a new order.